Refund & returns policy
What to do if something is not right when the box is opened.
Last updated · June 2025
Return window
Unused items in their original, undamaged packaging can be returned within 7 days of delivery.
Items must include all accessories, manuals and free gifts that came with them.
Damaged, faulty or incorrect items
Message us within 48 hours of delivery with a photo of the item and the packaging.
We arrange collection and send a replacement at our cost. If a replacement is unavailable, we refund in full.
Non-returnable items
For hygiene reasons, personal-care items, grooming devices and opened beauty accessories cannot be returned unless faulty.
Clearance items marked final sale cannot be returned unless faulty.
Refund timing
Approved refunds are issued to the original payment method within 5–7 working days of the returned item reaching us.
Cash-on-delivery orders are refunded by bank transfer.